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Refund Policy
HomeRefund Policy

This Refund Policy applies to all ticket purchases made through klaf.my, owned and operated by PUSAT BINAAN SDN BHD. 

  1. No Refund Policy

All ticket purchases made through klaf.my are non-refundable. Once a ticket is purchased, it cannot be cancelled, refunded, or exchanged, regardless of the reason, including but not limited to change of mind, personal circumstances, or scheduling conflicts. 

  1. Exceptional Circumstances

Refunds may only be considered under exceptional circumstances, subject to the sole discretion of the event organizer and PUSAT BINAAN SDN BHD. Any request for a refund must be submitted in writing via email to [insert contact email], along with a valid reason and supporting documents (if any). Approval is not guaranteed. 

  1. Event Cancellation or Postponement

In the event that an event is cancelled or rescheduled, affected ticket holders may be eligible for a full or partial refund. Details of the refund process, including timelines and procedures, will be announced on klaf.my and/or communicated via email. 

Please note: 

  • Refunds (if applicable) will be made to the original payment method used during purchase. 
  • Processing time for approved refunds may vary depending on the payment gateway or bank. 
  1. Contact Us

For questions regarding this Refund Policy, please contact us at:

📧 Email: syarlina@pam.org.my

📞 Phone: +603-2022 2866 

2. Nature of Personal Data
Such Personal Data may be subject to applicable data protection, privacy and other similar laws and may include information concerning name, age, identity card number, passport number, address, gender, date of birth, children basic details, marital status, occupation, income range, contact information, email address, employer, race, ethnic origin, nationality, type of loans applied for in relation to purchase of property, introducer’s name, address and identity card number.

3. Impact resulting from failure to supply Personal Data
The failure to supply such Personal Data will:-
a. Result in us being unable to provide members / customers / prospective customers with the notices, services and/or products requested;
b. Affect the ability of the parties to enter into the necessary Sales and Purchase Agreement in relation to the sale of property and/or product; and/or
c. Result in us being unable to update you on our latest product and/or launches.

4. Purpose of collecting Personal Data
Personal Data you provide will be collected, used and otherwise processed by us for, amongst others, the following purposes:

a. the delivery of notices, services or products and the marketing of such services or products whether present or future, to you;
b. in order for you to enter into the necessary agreement and/or contract to purchase the products and/or properties from us (for real estate customers only);
c. user or customer relationship management procedures;
d. those purposes specifically provided for in any particular service or product offered by us;
e. conducting marketing and client profiling activities in connection with our services and related products;
f. credit assessments and other background checks of users as we may determine to be necessary or appropriate;
g. our internal record keeping;
h. collection of outstanding payments from clients;
i. prevention of crime (including but not limited to fraud, money-laundering, bribery);
j. meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law,
regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of our Pertubuhan;
k. purposes relating to any of the above (including but not limited to research, benchmarking and statistical analysis);
l. enable us to send you information by e-mail, telecommunication means (telephone calls or text massages) or social media about products and services offered by selected third parties that we think may interest you but in doing so we maintain control over your Personal Data and we will not disclose your Personal Data such third parties without your prior consent;
m. vacant possession, keys handover, property/estate management, customer care and/or defect rectification works; and/or
n. post vacant possession services, such as club house services, security and customer loyalty programmes.

5. Disclosure
Personal Data provided to us will generally be kept confidential but you hereby consent and authorize us to provide or disclose your Personal Data to the following categories of parties:- a. Any person to whom we are compelled or required to do so under law or in response to a competent or government agency; b. Any related companies and subsidiaries of Pertubuhan Akitek Malaysia, including those established in the future; c. Our business partners and online affiliates that provide related services or products in connection with our business; d. government agencies, statutory authorities and industry regulators; e. our auditors, consultants, accountants, lawyers or other financial or professional advisers; f. our sub-contactors or third party service or product providers as may determine to be necessary or appropriate; g. third party property management companies/entities in respect of the management of property that customers have purchased; and/or h. our appointed service providers in relation of our loyalty programs, for the purpose of delivery of gift redemption and services.

6. Safeguards
We shall keep and process your data in a secure manner. We endeavour, where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of your Personal Data and the accidental loss or destruction of, or damage to, your Personal Data.

7. Data Transfer & Sharing
Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your
Personal Data to another member of our Pertubuhan or third party service or product providers within or outside the country in which we are established, under conditions of confidentiality and similar levels of security safeguards.

8. Your Rights of Access and Correction
8.1 You have the right to request access to and correction of information about you held by us and in this respect, you may:
a. check whether we hold or use your Personal Data and request access to such data;
b. request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;
c. request that your Personal Data is retained by us only as long as necessary for the fulfillment of the purposes for which it was collected;
d. request that we specify or explain its policies and procedures in relation to data and types of Personal Data handled by us;
e. communicate to us your objection to the use of your Personal Data for marketing purposes whereupon we will not use your Personal Data for these purposes; and
f. withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period.

8.2 The department to whom written requests for access to Personal Data or correction and/or deletion of Personal Data or for information regarding policies and procedures and types of Personal Data handled by us is:

Department Name: Membership
Contact No.: +603-2202 2866
Fax No.: +603-2202 2566
Email Address: info@pam.org.my
Address: Pertubuhan Akitek Malaysia
99L, Jalan Tandok
Bangsar
59100 Kuala